These Booking Terms and Conditions, in conjunction with our Privacy Policy, set out the framework under which HI DMC, a division of HI Tours India Pvt. Ltd. ("HI DMC", "we", "us", or "our") delivers travel-related services and arrangements via our website (www.hidmc.com), through direct communication (email, telephone), partner portals, mobile applications, or other approved channels (collectively, the “Services")
Access (the “Company” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website accessdmc.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.


SECTION A – GENERAL TERMS FOR ALL BOOKINGS

1. About HI DMC
‍1.1 HI DMC is the destination management vertical of HI Tours India Pvt. Ltd., offering curated ground-handling services, travel experiences, and logistics support exclusively to travel agents, tour operators, and corporate travel partners across the globe.

1.2 Our Services are designed specifically for B2B use. We do not provide direct-to-consumer bookings and all engagements are governed under B2B service agreements. 

‍2. Your Relationship with HI DMC
2.1 Please carefully review these Terms and Conditions before confirming any booking or requesting any travel arrangement through HI DMC. These Terms govern your use of our Services and set forth the terms under which we process your requests, facilitate bookings, and liaise with third-party service providers.

‍2.2 By using our Services or creating a partner account with HI DMC, you acknowledge and agree to these Terms and Conditions. Should you disagree with any part of these Terms, please refrain from engaging with our platform or booking services.

‍2.3 HI DMC functions solely as a destination management company and marketplace. We do not directly operate or own the travel services and arrangements featured in our itineraries. These services are fulfilled by vetted third-party providers including, but not limited to, hotels, transport vendors, guides, and activity partners (collectively referred to as “Service Providers”).

‍2.4 For all bookings, the contracting party—referred to as the “Primary Contact” or “Partner Agency”—will be considered the responsible entity for managing the booking. This includes payment of deposits and balances, making amendments, handling cancellations, and accepting these Terms on behalf of any sub-agents or end clients involved.

‍2.5 The Primary Contact must ensure that all information shared with HI DMC, including traveler details, travel dates, and document accuracy, is complete and correct. Any inconsistencies must be reported immediately upon receipt of travel documentation. 

‍3. Company Information
3.1 HI DMC is operated by HI Tours India Pvt. Ltd, a company registered in India. Registered Office Address:
321, Vipul Agora,
Gurugram, Haryana – 122002,
India.
Contact:
Email: hi@hidmc.com
Phone: + 91 (124) 46 00 000

‍3.2 All bookings made through HI DMC are subject to Indian jurisdiction and legal frameworks unless specified otherwise in a mutua lservice-level agreement (SLA) or Memorandum of Understanding (MoU).

‍SECTION B – ACCOUNT SETUP & SERVICE ACCESS

4. Partner Account Registration
‍4.1 To access HI DMC’s destination management services, all partners must register and create a Partner Account (your “Account”).

4.2 Account creation is done using a verified business email and a secure password. Social media logins are not applicable for B2Bpartner registrations.

4.3 We recommend using a strong password containing a mix of uppercase, lowercase, numbers, and symbols. The account holder is responsible for maintaining the confidentiality of login credentials and all activities conducted under the Account. If you suspect unauthorized access or misuse, please contact your designated HI DMC relationship manager or email us at hi@hidmc.comimmediately.

4.4 Once your Partner Account is verified by HI DMC and access credentials have been shared, your company becomes a registered partner with access to our product catalogue, pricing, and booking systems.4.5 Only individuals aged 18 or above and legally authorized to represent their company or agency are eligible to register and operate a Partner Account.

4.6 HI DMC reserves the right to suspend or terminate access to the Services at any time, without prior notice, if we determine that the Terms have been breached or if the Account is misused. If suspended, partners may not re-register using alternate credentials or third-party access. 

‍SECTION C – BOOKING AVAILABILITY & SERVICEFULFILLMENT

5. Availability of Travel Services
‍5.1 HI DMC offers pre-negotiated travel products including accommodation, transportation, excursions, and package itineraries to registered partners. All inventory is subject to availability and may change without prior notice.

5.2 Bookings will be confirmed on a first-come, first-served basis. In cases where requested services are unavailable atthe time of booking, HI DMC will offer the closest available alternatives and communicate these promptly to the partner for approval.

‍SECTION D – LOCAL EXCURSIONS & ADD-ONS

6. Local Excursions & Third-Party Activities
‍6.1 Partners or their clients may book additional experiences, such as tours, concerts, or adventure activities directly at the destination. These are handled by independent third-party vendors, and HI DMC does not bear responsibility for their operation, service quality, or safety.

6.2 Where an excursion is booked through HI DMC as part of a package, the respective excursion provider will be considered a Travel Provider under our Terms. HI DMC will only facilitate the reservation and not deliver the experience.

6.3 We advise partners to communicate clearly with their clients regarding any third-party services not included in the original booking contract to avoid confusion or liability concerns.

SECTION E – DISPUTE RESOLUTION

7. Handling Complaints & Disputes
‍7.1 In the event of dissatisfaction with any booked component, the issue must be reported immediately and directly to the local Travel Provider at the destination. Simultaneously, partners must notify their assigned HI DMC contact to allow swift corrective action.

7.2 If the issue cannot be resolved on-ground, partners are encouraged to submit a formal complaint to hi@hidmc.comwithin 7 days of the client’s return. Complaints submitted later may be deprioritized due to lack of timely verification.

7.3 HI DMC aims to resolve all disputes through constructive dialogue and mutual understanding. If informal resolution fails, we are open to engaging in mediation or commercial arbitration, depending on the nature of the dispute.

7.4 Failure to report issues during the course of the travel experience limits HI DMC’s and the Service Provider’s ability to resolve the problem, and may affect any post-travel claims or compensation eligibility.

‍SECTION F – INSURANCE REQUIREMENTS

8. Partner & Client Insurance
‍8.1 It is the responsibility of the partner (travel agency, tour operator, or corporate client) to ensure that appropriate and comprehensive travel insurance coverage is arranged for all travelers included in the booking. This includes—but is not limited to—coverage for trip cancellation, personal health and safety, baggage loss, delays, and participation in adventure or special activities where relevant.

8.2 HI DMC does not provide travel insurance and is not liable for any consequences arising from insufficient or lapsed insurance coverage during the travel period. 

‍SECTION G – TRAVEL DOCUMENTATION & FLIGHTARRANGEMENTS

9. Travel Advisory and Documentation
‍9.1 HI DMC may assist in sharing general guidance regarding passport, visa, vaccination, or travel advisory information relevant to the destination. However, partners are solely responsible for ensuring that all travelers hold valid documentation, entry permissions, and comply with immigration and customs regulations. We strongly recommend consulting the respective embassies or consulates for up-to-date requirements.9.2 (Where applicable) It is the partner’s responsibility to ensure that travelers arrive on time for all departures, have the necessary travel documents, and reconfirm flights when required. HI DMC will not be liable for any costs incurred due to missed flights or denied boarding. 

‍SECTION H – CLIENT CONDUCT & RESPONSIBILITY

10. Professional Conduct Expectations
‍10.1 HI DMC expects all travelers booked through its partners to conduct themselves responsibly, respectfully, and in accordance with local laws and customs. If any traveler engages in behavior that causes disruption, risk to property or safety, or brings disrepute to HI DMC or its partners, the local Service Provider or HI DMC reserves the right to terminate the travel arrangement with immediate effect.

10.2 The partner shall be responsible for any financial liability or damages arising from the misconduct of its travellers, including legal costs or claims pursued by third parties.

 SECTION I – FORCE MAJEURE (UNAVOIDABLE CIRCUMSTANCES)

11. Events Beyond Our Control
‍11.1 “Unavoidable and Extraordinary Circumstances”
refer to events beyond the reasonable control of HI DMC or its Service Providers, the impact of which could not have been avoided even with all due care. These may include (but are not limited to): war, terrorism, political unrest, natural disasters, epidemics, severe weather conditions, industrial action, government orders, or similar disruptions.

11.2 HI DMC shall not be held liable for failure to perform its obligations or for delays caused by such events. In these cases, we will strive to offer suitable alternatives or refunds as per availability and agreement with partners. 

‍SECTION J – LEGAL STRUCTURE & GOVERNANCE

12. Severability Clause
‍12.1 Each provision of these Terms operates independently. If any clause is found invalid, unlawful, or unenforceable by a competent authority, the remaining provisions shall remain fully valid and enforceable. 

‍13. Entire Agreement
‍13.1 These Terms and Conditions, along with booking confirmations and applicable Service Provider terms, form the complete contractual agreement between HI DMC and the partner. No verbal communications or promotional material will override these documented terms unless agreed inwriting.

 14. Modifications to Terms
‍14.1 HI DMC reserves the right to update or modify these Terms and Conditions at any time, particularly in response to operational changes, compliance requirements, or payment policy adjustments.

14.2 Any material updates will be communicated via email or published directly on the HI DMC partner portal. Updates will not apply retro actively to confirmed bookings unless otherwise stated.

‍SECTION K – CONTRACTUAL TERMS & RELATIONSHIPS

15. Rights of Third Parties
‍15.1 All agreements made between HI DMC and a Partner are exclusive to those parties. No third party shall have any legal rights to enforce or rely on any part of these Terms, except where expressly stated, including but not limited to HI DMC’s affiliated Travel Providers, suppliers, or appointed trustees relevant to financial protection schemes (if applicable). 

‍16. Transfer of Rights
‍16.1 HI DMC reserves the right to assign or transfer its contractual obligations and rights under these Terms to another entity or legal representative, including mergers or restructuring. Any such transfer will not affect the rights of the Partner or the fulfillment of existing obligations. 

‍17. No Waiver
‍17.1 If HI DMC chooses not to enforce a particular clause orde lays doing so, this does not constitute a waiver of our rights. Any right or remedy under these Terms may be exercised at any time, irrespective of previous in action or leniency. 

‍SECTION L – ROLE OF HI DMC

18. HI DMC as a Facilitating Agent
18.1 HI DMC acts as an intermediary and facilitator between B2B partners and third-party Travel Providers. By using our Services, you acknowledge that all travel components (including accommodations, excursions, transport, and package arrangements) are provided by independent third-party suppliers.

18.2 “Travel Offers” may include customized itineraries or third-party curated packages. HI DMC is not a principal or direct supplier of these services but acts solely as a booking agent.

18.3 HI DMC does not negotiate on behalf of the partner nor assumes contractual liability for the service delivery by the Travel Provider. All service obligations lie with the respective Travel Provider and are governed by their specific terms and conditions (“Offer T&Cs”).

18.4 By confirming a booking through HI DMC, the partner accepts that a direct contractual relationship is created between the partner (or their client) and the Travel Provider.

18.5 Any concerns post-booking regarding service execution should be directed to the relevant Travel Provider. HI DMC will, however, offer reasonable support to assist in issue resolution wherever possible.

18.6 HI DMC disclaims all liability for the performance or non-performance of services arranged via third-party providers and shall not be responsible for any resulting loss, injury, or inconvenience. 

‍SECTION M – BOOKING, PRICING & PAYMENT TERMS

19. Booking Process
‍19.1 All bookings are facilitated through HI DMC’s digital platform or via offline communication. A contract with the Travel Provider is established only upon confirmation of availability and issuance of a booking confirmation. Payment confirms acceptance of the booking.

19.2 If a Travel Offer is unavailable or incorrectly priced, the booking will not proceed, and any amounts paid will be refunded. The partner will be notified promptly.

19.3 The partner must verify all booking details carefully before submission. Any discrepancies must be corrected before finalconfirmation.19.4 Ensure that all travellers are eligible and available for the proposed dates of travel.

19.5 Special requests (e.g., dietary, mobility, adjoining rooms) must be submitted at the time of booking. HI DMC will forward such requests to the Travel Provider but does not guarantee fulfilment. No bookings shall be deemed conditional upon the acceptance of such requests.

19.6 Please notify us prior to booking if any travelers have medical or accessibility requirements. This ensures the suitability of the services offered.

19.7 It is the partner’s responsibility to keep HI DMC informed of current and accurate contact details to ensure smooth communication.

19.8 Once travel documentation is received, it is the responsibility of the partner to verify names, passport details, and itinerary information. Errors must be reported immediately.

19.9 HI DMC is not liable for non-receipt of documentation. The partner must follow up with the relevant Travel Provider if documents do not arrive. 

‍20. Pricing
‍20.1 All prices listed are based on the latest available rates and include applicable taxes such as GST or service taxes, where relevant.

20.2 Prices are dynamic and may fluctuate. Final pricing will be confirmed at the time of booking.

20.3 Despite best efforts, pricing errors may occur. HI DMC will verify rates with providers. If the correct price is lower, you will be charged the lower rate. If higher, you may be contacted for approval or the booking may be canceled.

20.4 In the event of a manifest pricing error, the Travel Provider is not obliged to honor the erroneous price—even if a confirmation was previously issued. 

‍21. Booking Fees

‍21.1 A booking fee may apply for services rendered by HI DMC and will be transparently included in the total cost shown at the time of booking. This will be clearly itemized in your booking confirmation.

21.2 By proceeding with a booking, the partner agrees to pay any applicable booking fee. 

‍22. Payments
‍22.1 HI DMC collects payments as an authorized agent on behalf of the Travel Provider. Payments must be made using the methods specified in the invoice or booking confirmation.

22.2 Failure to make timely payment may result in automatic cancellation of the booking. Cancellation charges may apply as per the Travel Provider’s terms.

22.3 If you believe a charge has been made in error, contact HI DMC immediately. Verified discrepancies will be refunded promptly.

22.4 HI DMC does not issue tax invoices for travel services fulfilled by third-party Travel Providers. However, a VAT invoice for the booking fee and a payment receipt for the total amount can be provided upon request. 

‍SECTION N – AMENDMENTS & CANCELLATIONS

23. Amendments & Cancellations by the Partner
‍23.1 Unless stated otherwise, most Travel Offers are non-refundable and non-amendable once confirmed. Please refer to your specific offer or booking terms for cancellation eligibility.

23.2 Where changes are permitted, HI DMC may assist in coordinating with the Travel Provider, but outcomes are not guaranteed. Additional charges may apply, including up to 100% of the booking value.

23.3 Only the authorized contact (Lead Partner) can request changes or cancellations. HI DMC may require written confirmation for processing such requests.

‍24. CHANGES AND CANCELLATIONS BY TRAVEL PROVIDERS

‍24.1 Notification of Changes
HI DMC will promptly inform you of any changes or cancellations made by a Travel Provider to a confirmed travel arrangement. While most changes are minor, significant changes—those materially altering the nature of the booking—will be communicated without delay.

24.2 Available Options for Significant Changes
If a Travel Provider cancels or significantly modifies a confirmed booking, and there is sufficient time before departure, HI DMC will liaise with the provider to offer one of the following (subject to availability): Acceptance of the revised arrangement; An alternative option or a full refund for non-package services; For Third Party Package Holidays:   A      replacement package of similar, lower, or higher value (with applicable price adjustments), or  A full refund if no suitable alternative is available.

24.3 Minor Changes
Minor changes (e.g., flight time adjustments under 12 hours, aircraft/airline change, accommodation of equivalent or higher standard) do not entitle you to compensation or cancellation.

24.4 Costs Incurred
HI DMC is not liable for any additional costs incurred due to Travel Provider changes or cancellations.

24.5 Post-Booking Cancellations
In rare cases where a provider cancels after confirmation, HI DMC will assist in securing alternatives or refunds, but bears no financial responsibility. 

‍25. BOOKING PACKAGE HOLIDAYS

‍25.1 Types of Package Holidays
We facilitate two types of packages: Single-Contract Package Holidays: HI DMC acts as principal and manages all services under one agreement. Multi-Contract Package Holidays: HI DMC acts as an agent, facilitating separate     contracts with individual Travel Providers.

25.2 Accommodation-Only Bookings
Bookings consisting solely of hotel rooms and related facilities are not considered package holidays and will be treated as standalone service arrangements.

25.3 Booking Confirmation
Your booking confirmation will indicate the type of holiday arrangement. A binding contract is formed only after payment is received and HI DMC issues a confirmation.

25.4 Third-Party Services
HI DMC does not own or operate any travel services. These are provided by independent Travel Providers, and their terms also apply.

25.5 Availability and Accuracy
All bookings are subject to availability. Advertised offers may change and are not guaranteed until confirmed.

25.6 Payment Obligations
Booking implies acceptance of full payment liability per the terms of the booking confirmation.

25.7–25.10 Booking Process and Requirements
Please verify all details and eligibility before confirming a booking. Error scan be corrected during the booking process.

25.11–25.12 Special Requirements
Inform us of any special requests or medical needs prior to booking. Requestsare forwarded but not guaranteed.

25.13–25.15 Documentation and Communication
Ensure your contact information is up to date and check all documentation for accuracy. Contact HI DMC immediately in case of discrepancies or non-receipt of travel documents.

 26. PACKAGE HOLIDAY PRICING

‍26.1–26.4 Pricing Accuracy
Package prices include applicable taxes but are subject to change prior toconfirmation. Errors may occur; if so, we will contact you to confirm or reject the booking.

26.5–26.9 Post-Confirmation Price Adjustments
We may revise prices to reflect changes in fuel costs, taxes, or exchange rates. Increases over 8% give you the right to accept, reject, or cancel with a full refund and possible compensation. Decreases will be passed on minus admin costs. 

‍27. PAYMENT TERMS

‍27.1–27.4 Payment Policy
Full payment is required by the deadline in your confirmation. Non-payment may lead to cancellation and applicable fees. You are responsible for ensuring valid payment details and disputing any errors promptly. 

28. BOOKING AMENDMENTS BY THE CLIENT

‍28.1–28.4 Change Requests
Amendments post-confirmation is at our discretion and may incur additional charges. You may also transfer the booking to another eligible individual, subject to fees and conditions. 

‍29. CLIENT CANCELLATIONS
‍29.1–29.3 Cancellation by You
Cancellations must be submitted in writing and may incur fees based on provider policies. In cases of Force Majeure or exceptional circumstances affecting travel, you may cancel without penalty and receive a full refund. 

‍30. CANCELLATIONS AND AMENDMENTS BY HI DMC

‍30.1–30.5 Changes Initiated by HI DMC
We reserve the right to make necessary changes or cancel bookings. For significant changes, you will be offered alternatives or a full refund. Compensation may apply unless changes are due to Force Majeure or low participation levels. 

‍31. OUR RESPONSIBILITY

‍31.1–31.5 Service Standards and Failures
HI DMC ensures diligent arrangement of services. If any service fails, we’ll act promptly to remedy the issue. You may be entitled to alternatives, compensation, or repatriation depending on the nature and impact of the issue. 

‍32. TRAVEL PROVIDER FINANCIAL FAILURE

‍32.1–32.2 Insolvency Support
In case of Travel Provider insolvency during your trip, contact HI DMC immediately. We’ll arrange alternatives of similar or better value where possible. 

‍33. COMPENSATION AND LIMITATION OF LIABILITY

‍33.1–33.7 Liability Framework
You may receive compensation for service failures unless caused by you, unrelated third parties, or Force Majeure. Our liability is capped at 3x the package cost unless injury, death, or illness is involved. International conventions may limit compensation. 

‍34. ASSISTANCE DURING TRAVEL

‍34.1–34.2 Emergency Support
HI DMC provides timely support in emergencies, including help with local services, transport, and communication. A reasonable service fee may apply if the difficulty results from client negligence.