1. Introduction
‍HI DMC, a division of HI Tours India Pvt. Ltd. (“HI DMC”, “we”, “us”, or “our”), is committed to respecting and protecting the privacy of our registered partners and their end clients. This policy describes the personal and business data we collect, how we use it, and your rights regarding that data.

2. Scope
‍This policy applies to partners who access our platform via the HI DMC portal, email, phone, or other communication channels (“you”, “your”).
It covers: Partner account holders (e.g., travel agents, tour operators, corporates)
Travelers booked through our system, where applicable.

3. Information We Collect

a) Partner Information Business identity: agency or company name, address, registration number, and industry role Contact: names, professional email addresses, phone numbers

‍b) Traveler travel details: names, passport/ID numbers, nationality, date of birth
Special requests or medical needs (when relevant)

‍c) Usage Data Logs of digital interactions (e.g., booking activity, IP addresses)Communication records (emails, calls, messages) related to travel facilitation

‍d) Payment and Billing Information
‍Invoice and booking data Transaction details needed to process partner payments

4. How We Use Your Data

a) Service Delivery
Facilitating your travel bookings and liaising with third-party Travel Providers, including sharing essential traveler information as required.

‍b) Communication
Responding to inquiries, sending booking updates, operational alerts, and occasionally, offers relevant to your business.

‍c) Compliance and Administration
For invoicing, accounting, audits, legal obligations, and partner eligibility verifications.

‍d) Feedback and Improvement
Gathering feedback to enhance service quality, technology, coverage, and partner experience.

5. Data Sharing

Travel Providers: Necessary traveler and booking details for service fulfillment
Payment Processors and Service Platforms: for billing, authentication, hosting, analytics, and customer service
Legal Authorities: when required by law or to uphold our contractual duties
Professional Advisors: auditors or legal counsel, under confidentiality provisions
We do not sell or rent personal data to third parties for marketing.

6. Data Retention

‍We retain personal and business data for as long as your account is active, plus any additional time required to meet regulatory, tax, or contractual obligations. Non-active data is securely archived or deleted.

7. Data Security
‍We implement modern industry-standard protections, including encryption, authentication, and access controls. Our team undergoes regular security training, and we conduct internal security reviews. However, no system is infallible—please exercise caution when sharing sensitive data.

8. Your Rights
‍Under applicable data protection regulations, you may:
Request access to or a copy of your personal data
Remedy inaccuracies or limitations in processing
Request deletion or restrict processing (where legal to do so)Object to direct communications or data profiling
Withdraw any consent provided
Request portability of your data in a structured electronic format
Contact us using the methods below if you wish to exercise these rights.

9. Cookies & Tracking Technologies

‍Our partner portal employs essential cookies and session tokens for login and security. For analytics, we may use tools like Google Analytics. You can control these via your browser; however, disabling cookies may reduce portal functionality.

10. International Data Transfers
‍Data may be processed in India or other jurisdictions where our partners, providers, or services are located. We ensure adequate safeguards (e.g., standard contractual clauses) for cross-border data flows.

11. Policy Updates
‍This policy may be updated periodically due to legal updates, business evolution, or service changes. We will notify partners of material changes via email or within the portal. Such updates do not apply to bookings already confirmed unless legally required.
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‍Effective date: June 19, 2025
Last revised: June 19, 2025.
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‍Contact Details For any data-related inquiries or requests:
HI Tours India Pvt. Ltd. (HI DMC)
321 Vipul Agora, Gurugram, Haryana – 122002, India
Email: hi@hidmc.com
Tel: 91 (124) 46 00 000